Privacy Policy
Last Updated: January 2026 | Compliant with POPIA & GDPR Standards
1. Introduction
HollywoodBets ("we", "our", or "us") respects your personal privacy and is committed to protecting the personal information you share with us. This Privacy Policy details how we collect, process, store, and safeguard your data when you visit our website, use our mobile application, or register for our betting and gaming services.
2. Information We Collect
We collect personal information necessary for providing our gaming and betting services, verifying account compliance, and satisfying legal and regulatory obligations under applicable licensing authorities:
- Identity Data: Full name, national identity number or passport number, date of birth, gender, and photograph.
- Contact Data: Residential address, phone number, email address, and geographical location.
- Financial & FICA Data: Proof of residence, bank account details, voucher transactions, and income verification where legally mandated.
- Technical Data: IP address, device telemetry, browser type, operating system, network logs, and interaction analytics.
3. How We Use Your Information
Your information is processed for the following purpose parameters:
- To create, manage, and verify your gaming account.
- To process sports wagers, casino spins, Lucky Numbers entries, and payout requests.
- To complete mandatory FICA (Financial Intelligence Centre Act) and Anti-Money Laundering (AML) checks.
- To detect, prevent, and mitigate fraud, underage gambling, and unauthorized activity.
- To deliver customer support and account updates.
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We may share data with licensed gaming regulatory bodies, law enforcement agencies, banking institutions, and audited third-party service providers (such as identity verification engines and payment gateway processors) strictly for processing transactions and maintaining regulatory compliance.
5. Data Retention & Security
We implement bank-grade 256-bit SSL encryption, firewalls, and restricted administrative access controls. Personal data is retained for as long as necessary to fulfill regulatory compliance requirements and operational auditing mandates.
6. Your Rights
Under the Protection of Personal Information Act (POPIA) and GDPR, you have the right to request access to your personal information, request corrections to inaccurate records, or lodge a inquiry with our Data Protection Officer by contacting customer support.